Booking & Cancellation Policy
At Randology Studios, every appointment is reserved especially for you. Our cancellation and booking policies are designed to protect our stylists’ time while allowing us the opportunity to accommodate clients who may be waiting for an appointment.
Card on File
A valid credit or debit card is required on file to reserve all appointments, for both new and existing clients.
Your card information is stored securely through our booking system and will not be charged at the time of booking. The card on file may only be charged in accordance with our cancellation and no-show policy.
By scheduling an appointment with Randology Studios, you acknowledge and agree to our booking and cancellation policies.
48-Hour Cancellation Policy
We understand that plans change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours’ notice.
Appointments cancelled or rescheduled with less than 48 hours’ notice are considered a late cancellation and may be subject to a cancellation fee.
Late Cancellations
Appointments cancelled or rescheduled within 48 hours of the scheduled appointment will be charged 20% of the scheduled service total to the card on file.
A new appointment may not be reserved until any outstanding cancellation fee has been paid.
No-Shows
Clients who do not arrive for their scheduled appointment and do not contact the salon may be charged a no-show fee to the card on file.
Repeated late cancellations or no-shows may require additional booking restrictions or prepayment before future appointments can be reserved.
Late Arrivals
Please arrive on time for your appointment. Arriving late may require us to modify or shorten your service to avoid impacting the clients scheduled after you.
If there is not enough time to safely and properly complete your scheduled service, the appointment may need to be rescheduled and may be treated as a late cancellation.
Thank You for Respecting Our Team’s Time
Our stylists reserve a dedicated portion of their day specifically for each client. Last-minute cancellations and no-shows make it difficult to fill that appointment time.
We truly appreciate your understanding and cooperation with these policies. They allow us to provide the best possible experience for our clients while respecting the time and livelihood of our team.
Thank you for choosing Randology Studios.